Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services and website
• To process and manage your appointments and bookings
• To communicate with you about your appointments, services, and inquiries
• To send you marketing communications, newsletters, and promotional materials (with your consent)
• To personalize your experience and tailor our services
• To process payments and manage billing and account information
• To comply with legal obligations and respond to legal requests
• To protect our rights, property, and safety, as well as that of our clients and staff
• To conduct research and analytics to improve our services
• To detect, prevent, and address technical issues and security threats

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you have given us explicit consent to process your information
• Contract Performance: To fulfill our contractual obligations to provide services
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For our legitimate business interests, such as improving our services and marketing (where permitted by law)
• Vital Interests: To protect your health and safety or that of others

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure servers and databases
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information (subject to legal and contractual obligations)
• Portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to processing of your personal information for certain purposes
• Restriction: The right to request restriction of processing of your personal information
• Withdraw Consent: The right to withdraw your consent at any time (where processing is based on consent)
• Opt-Out: The right to opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Cookies and Tracking Technologies

8. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by MoArae. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable data protection laws.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 6 above. You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For data protection inquiries, you may also contact our Data Protection Officer at: [email protected]